Here is the conflict resolution & conflict management Mindmap. This map is self explanatory on conflict characteristics, conflict management influence factors & gives more info on each resolution type.
Characteristics of Conflict
-
Natural & inevitable
-
Forces a search for alternatives
-
Team issue
-
Needs to be resolved by conflicting parties itself
-
Can be escalated to Project Manager
-
Pros
-
Increased Productivity
-
Better decision making
-
Stronger team
-
-
Cons
-
Low team morale
-
Decreased productivity
-
Biased decision making
-
Divided team
-
Conflict Management
-
Characteristics
-
Openness required for resolution
-
Resolution focus on issues
-
Resolution focus not on personalities
-
Resolution focus on present, not the past
-
Different styles followed by different manager
-
-
Influence Factors
-
-
Relative importance & Intensity of the conflict
-
Time pressure for resolution
-
Position taken by conflicting parties
-
Need resolution for Short term or Long term basis?
-
-
Techniques
-
-
Withdrawing/Avoiding
-
-
Worst way to resolve conflict
-
Withdrawing or Avoiding potential conflict situation
-
Temporary solution & leaves the conflict exists
-
Spoil goals & relationships
-
-
Smoothing/Accommodating
-
-
Temporary solution & conflict may resurface later
-
Making differences smaller they seem by emphasizing more on agreement areas
-
Good for relationships
-
-
Compromising
-
-
Permanent solution & conflict may resurface later if solution not followed
-
Getting into a solution that both parties agrees to some extent
-
middle-of-the-road kind of solution
-
Neither lose nor win
-
Will not make any difference in relationships
-
-
Forcing
-
-
Provides Win-Lose solutions
-
One party forces other to agree
-
Happens when one has more power than other
-
Permanent solution but not the best
-
Spoil relationships
-
-
Collaborating
-
-
Permanent solution & incorporated from one out of many resolutions
-
Resolutions provided from different viewpoints
-
More than one resolution identified, ranked and agreed best option selected
-
Leads to consensus and commitment
-
Experts or team involved in getting their viewpoints
-
-
Confronting/Problem Solving
-
-
Permanent and indisputable solution
-
Best way to resolve conflict
-
requires a give-and-take attitude and open dialogue
-
Conflicts considered as problems & solved
-
Finds one correct solution for each disagreement area
-
Clear resolution -> no disagreement after this
-
Good for relationships
-
-
* Note# 1: There could be some typo or presentation errors. Please reply back for any corrections.
* Note# 2: You can use this for personal use (like studying for PMP Exam or PM activities). But don’t share this in common forum or web sites.
Pingback: Project Manager’s Essential Soft Skills | Leadership Champions
Pingback: Project Management Process Groups & Knowledge Areas (PMBOK® 4th Edition) – S. Babou’s Mind Maps™ :pduOTD – PDU Of The Day