Conflict Management MindMap

Here is the conflict resolution & conflict management Mindmap. This map is self explanatory on conflict characteristics, conflict management influence factors & gives more info on each resolution type.

Characteristics of Conflict

• Natural & inevitable

• Forces a search for alternatives

• Team issue

• Needs to be resolved by conflicting parties itself

• Can be escalated to Project Manager

• Pros

  • Increased Productivity

  • Better decision making

  • Stronger team

• Cons

  • Low team morale

  • Decreased productivity

  • Biased decision making

  • Divided team

Conflict Management

• Characteristics

  • Openness required for resolution

  • Resolution focus on issues

  • Resolution focus not on personalities

  • Resolution focus on present, not the past

  • Different styles followed by different manager

• Influence Factors

• • Relative importance & Intensity of the conflict

  • Time pressure for resolution

  • Position taken by conflicting parties

  • Need resolution for Short term or Long term basis?

• Techniques

• • Withdrawing/Avoiding

  • • Worst way to resolve conflict

    • Withdrawing or Avoiding potential conflict situation

    • Temporary solution & leaves the conflict exists

    • Spoil goals & relationships

  • Smoothing/Accommodating

  • • Temporary solution & conflict may resurface later

    • Making differences smaller they seem by emphasizing more on agreement areas

    • Good for relationships

  • Compromising

  • • Permanent solution & conflict may resurface later if solution not followed

    • Getting into a solution that both parties agrees to some extent

    • middle-of-the-road kind of solution

    • Neither lose nor win

    • Will not make any difference in relationships

  • Forcing

  • • Provides Win-Lose solutions

    • One party forces other to agree

    • Happens when one has more power than other

    • Permanent solution but not the best

    • Spoil relationships

  • Collaborating

  • • Permanent solution & incorporated from one out of many resolutions

    • Resolutions provided from different viewpoints

    • More than one resolution identified, ranked and agreed best option selected

    • Leads to consensus and commitment

    • Experts or team involved in getting their viewpoints

  • Confronting/Problem Solving

  • • Permanent and indisputable solution

    • Best way to resolve conflict

    • requires a give-and-take attitude and open dialogue

    • Conflicts considered as problems & solved

    • Finds one correct solution for each disagreement area

    • Clear resolution -> no disagreement after this

    • Good for relationships

* Note# 1: There could be some typo or presentation errors. Please reply back for any corrections.

* Note# 2: You can use this for personal use (like studying for PMP Exam or PM activities). But don’t share this in common forum or web sites.